Refund Policy

Last update: 26 Dec, 2023

Chamber of Business and Entrepreneur (India) Council!

[Your Chamber's Name], hereinafter referred to as "we," "us," or "our," is committed to providing quality services. This Refund and Return Policy outlines the procedures for refunds and returns concerning the various services offered by us.

1. AEPS (Aadhaar Enabled Payment System):
  • 1.1 Refunds:

    1.1.1 AEPS transactions are typically irreversible. However, in the event of a technical error or system malfunction resulting in an erroneous deduction, customers should report the issue to their respective banks.

    1.1.2 Refunds, if applicable, will be processed according to the policies of the customer's bank, and customers may need to follow up with their bank for resolution.

  • 2. DMT (Domestic Money Transfer):
    • 2.1 Refunds:

      2.1.1 DMT transactions are subject to the policies and limits set by regulatory authorities and individual banks.

      2.1.2 In case of failed or erroneous DMT transactions, customers should promptly report the issue to their bank

      2.1.3 Refunds, if applicable, will be processed according to the policies of the customer's bank.

    • 3. E-Commerce:
      • 3.1 Returns:

        3.1.1 E-Commerce transactions are governed by the return policies of individual merchants. Customers are advised to review the merchant's return policy before making a purchase.

        3.1.2 If a return is permitted by the merchant, customers must adhere to the specified return process outlined by the merchant.

        3.1.3 Refunds for returned items are subject to the merchant's policies and will be processed by the merchant directly.

      • 4. Other Services:
        • 4.1 Refunds:

          4.1.1 Refunds for other services will be considered on a case-by-case basis.

          4.1.2 Customers seeking a refund for other services should contact us at [Your Contact Information].

          4.1.3 Refund eligibility and processing times will be determined based on the specific service and circumstances.

        • 5. General Terms:
          • 5.1 Notification:

            5.1.1 Customers must notify us or the respective service provider promptly of any issues or discrepancies

            5.1.2 For AEPS and DMT, issues should be reported to the customer's bank.

            5.1.3 For E-Commerce, customers should follow the merchant's designated process for reporting issues.

            5.2 Contact Information:

            5.2.1 For inquiries related to refunds and returns, customers can contact us at [Your Contact Information].

            5.2.2 For specific service-related issues, customers should reach out to the relevant service provider or merchant

          • 6. Changes to Refund and Return Policy:
            • 6.1 We reserve the right to update or modify this Refund and Return Policy. 6.2 Changes will be effective when posted on our website.